{"id":1260,"date":"2016-09-29T15:28:31","date_gmt":"2016-09-29T13:28:31","guid":{"rendered":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche"},"modified":"2025-08-18T14:45:47","modified_gmt":"2025-08-18T12:45:47","slug":"association-de-defense-des-consommateurs-comment-ca-marche","status":"publish","type":"post","link":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche","title":{"rendered":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?"},"content":{"rendered":"<p><strong style=\"text-align: justify\">Sommaire<\/strong><strong><em>\u00a0<\/em><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><strong><a href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#definition\">Une association de consommateurs, c\u2019est quoi\u00a0?<\/a><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\"><strong>&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><a href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#familles\">Trois familles d\u2019associations<\/a><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\"><strong>&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><a href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#contact\">Comment contacter une association de d\u00e9fense des consommateurs\u00a0?<\/a><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\"><strong>&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><a href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#cout\">Combien \u00e7a co\u00fbte\u00a0?<\/a><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\"><strong>&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><a href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#actions\">Quelles actions peut entreprendre une association de protection des consommateurs\u00a0?<\/a><\/strong><\/p>\n<h2 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Une_association_de_consommateurs_cest_quoi\"><\/span><a id=\"definition\"><\/a><strong><span style=\"font-size: 14pt\">Une association de consommateurs, c\u2019est quoi\u00a0?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">En quelques mots, une association de consommateurs assiste les particuliers qui cherchent \u00e0 d\u00e9noncer les pratiques d\u2019une ou plusieurs entreprises ou institutions. Elle peut les accompagner juridiquement \u00e0 ce titre.<\/p>\n<p style=\"text-align: justify\">Elle propose \u00e9galement des formations, des publications, payantes ou non, et des ressources utiles aux particuliers, comme des exemples de courrier de r\u00e9clamation ou encore des tests de produits par exemple.<\/p>\n<p style=\"text-align: justify\">Les associations de consommateurs agr\u00e9\u00e9es rel\u00e8vent de la loi de 1901 sur les associations et obtiennent leur habilitation aupr\u00e8s du minist\u00e8re de la Justice et de celui de la Consommation pour intervenir devant un tribunal. Elles restent ind\u00e9pendantes des pouvoirs publics, bien qu\u2019elles re\u00e7oivent des subventions de la part de la Direction g\u00e9n\u00e9rale de la concurrence, de la consommation et de la r\u00e9pression des fraudes (DGCCRF). Celles-ci compl\u00e8tent les cotisations des adh\u00e9rents et les ressources propres \u00e0 chaque association.<\/p>\n<h2 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Trois_familles_dassociations\"><\/span><a id=\"familles\"><\/a><strong><span style=\"font-size: 14pt\">Trois familles d\u2019associations <\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Les associations consum\u00e9ristes et sp\u00e9cialis\u00e9es<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">Comme son nom l\u2019indique, cette famille d\u2019associations se concentre sur la protection des droits du consommateur ou sur certains sujets sp\u00e9cifiques (logement, transport). Il existe cinq organismes reconnus, \u00e0 savoir\u00a0:<\/p>\n<p style=\"text-align: justify\"><strong><em>Consommation<\/em><\/strong><strong><em>\u00a0<\/em><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>UFC \u2013 Que choisir (149 associations locales, 350 points d\u2019accueil)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Consommation, logement et cadre de vie (CLCV, 370 associations locales).<\/p>\n<p style=\"text-align: justify\"><strong><em>Logement<\/em><\/strong><strong><em>\u00a0<\/em><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Conf\u00e9d\u00e9ration g\u00e9n\u00e9rale du logement (CGL, 350 associations locales dans 38 d\u00e9partements)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Conf\u00e9d\u00e9ration nationale du logement (CNL, 4.640 associations locales).<\/p>\n<p style=\"text-align: justify\"><strong><em>Transports<\/em><\/strong><strong><em>\u00a0<\/em><\/strong><\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>F\u00e9d\u00e9ration nationale des associations d\u2019usagers des transports (Fnaut, 150 associations locales).<\/p>\n<ul>\n<li><strong>Les associations familiales<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">Les mouvements familiaux ne sont pas syst\u00e9matiquement des associations de consommateurs. Seules cinq associations familiales b\u00e9n\u00e9ficient d\u2019un agr\u00e9ment \u00e0 ce titre, \u00e0 savoir\u00a0:<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Familles rurales (2.500 associations locales)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Familles de France (400 associations locales)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Conf\u00e9d\u00e9ration syndicale des familles (CSF, 500 associations locales)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Conf\u00e9d\u00e9ration nationale des associations familiales catholiques (CNAFC, 350 associations locales)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>Conseil national des associations familiales la\u00efques (CNAFAL, 150 associations locales).<\/p>\n<p style=\"text-align: justify\">Comme la plupart des associations familiales, ces cinq organismes font partie de l\u2019Union nationale des associations familiales (Unaf, 764 associations locales). Cette structure d\u00e9tient \u00e9galement l\u2019agr\u00e9ment d\u2019association de d\u00e9fense des consommateurs.<\/p>\n<ul>\n<li><strong>Les associations syndicales<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">Parmi ces associations, trois ont \u00e9t\u00e9 cr\u00e9\u00e9es par les syndicats eux-m\u00eames, \u00e0 savoir\u00a0:<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>L\u2019Association d\u2019\u00e9ducation, de d\u00e9fense et d\u2019information du consommateur (Adeic, cr\u00e9\u00e9e par l\u2019UNSA-Education, 84 associations locales)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>L\u2019Association Force Ouvri\u00e8re consommateurs (AFOC, plus de 200 permanences)\u00a0;<\/p>\n<p style=\"margin-bottom: 8pt;text-align: justify;text-indent: -18pt;line-height: 105%\">&#8211;<span style=\"font-size: 7pt;line-height: normal;font-family: 'Times New Roman'\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span>L\u2019Association pour l\u2019information et la d\u00e9fense des consommateurs salari\u00e9s (INDECOSA-CGT, 280 associations locales, 328 points d\u2019accueil).<\/p>\n<p style=\"text-align: justify\">Il existe une autre association syndicale agr\u00e9\u00e9e au niveau national mais celle-ci est ind\u00e9pendante des partenaires sociaux. Il s\u2019agit de l\u2019ALLDC, l\u2019association L\u00e9o Lagrange pour la d\u00e9fense des consommateurs (71 sites dans 66 villes).<\/p>\n<p style=\"text-align: justify\"><strong><span style=\"background: lightgrey\">A savoir\u00a0: <\/span><\/strong><span style=\"background: lightgrey\">L\u2019Institut national de la consommation (INC) propose sur son site internet un tableau r\u00e9capitulatif complet des principaux domaines d\u2019intervention (banque, logement, commerce, \u00e9nergie, transports\u2026) des associations agr\u00e9\u00e9es (<strong><a href=\"https:\/\/www.inc-conso.fr\/sites\/default\/files\/pdf\/Associations_Consommateurs_domaines_intervention.pdf\" target=\"_blank\" rel=\"noopener\">voir le tableau ici<\/a><\/strong>).<\/span><\/p>\n<h2 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Comment_contacter_une_association_de_defense_des_consommateurs\"><\/span><a id=\"contact\"><\/a><strong><span style=\"font-size: 14pt\">Comment contacter une association de d\u00e9fense des consommateurs\u00a0? <\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Pour solliciter une association de consommateurs, il suffit d\u2019obtenir ses coordonn\u00e9es et de la contacter directement. Elles sont disponibles sur les sites internet des associations, avec notamment les adresses et les num\u00e9ros de t\u00e9l\u00e9phone des antennes locales. Sur certains sites, les internautes peuvent aussi leur adresser directement des messages \u00e9crits.<\/p>\n<p style=\"text-align: justify\">L\u2019INC propose <strong><a href=\"https:\/\/www.inc-conso.fr\/user\/login?destination=node\/15480\" target=\"_blank\" rel=\"noopener\">un moteur de recherche<\/a><\/strong> pour trouver la structure la plus proche. <strong><a href=\"https:\/\/www.economie.gouv.fr\/dgccrf\/Liste-et-coordonnees-des-associations-nationales\" target=\"_blank\" rel=\"noopener\">Les coordonn\u00e9es nationales des diff\u00e9rentes associations<\/a><\/strong> figurent \u00e9galement sur le site de la Direction g\u00e9n\u00e9rale de la concurrence, de la consommation et de la r\u00e9pression des fraudes (DGCCRF).<\/p>\n<h2 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Combien_ca_coute\"><\/span><a id=\"cout\"><\/a><strong><span style=\"font-size: 14pt\">Combien \u00e7a co\u00fbte\u00a0?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">Concr\u00e8tement, aucun paiement n\u2019est demand\u00e9 pour un renseignement par t\u00e9l\u00e9phone par exemple.<\/p>\n<p style=\"text-align: justify\">N\u00e9anmoins, \u00e0 partir du moment o\u00f9 un particulier b\u00e9n\u00e9ficie d\u2019un accompagnement juridique, il devra adh\u00e9rer \u00e0 l\u2019association, au prix d\u2019une cotisation annuelle de quelques dizaines d\u2019euros.<\/p>\n<h2 style=\"text-align: justify\"><span class=\"ez-toc-section\" id=\"Quelles_actions_peut_entreprendre_une_association_de_protection_des_consommateurs\"><\/span><a id=\"actions\"><\/a><strong><span style=\"font-size: 14pt\">Quelles actions peut entreprendre une association de protection des consommateurs ?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify\">En premier lieu, l\u2019association peut prendre connaissance du probl\u00e8me et \u00e9clairer un particulier sur les d\u00e9marches qu\u2019il peut entreprendre\u00a0: r\u00e8glement \u00e0 l\u2019amiable avec l\u2019entreprise ou le service incrimin\u00e9, m\u00e9diation, poursuites judiciaires\u2026<\/p>\n<p style=\"text-align: justify\">Sur ce dernier point, les associations peuvent agir de quatre mani\u00e8res diff\u00e9rentes.<\/p>\n<ul>\n<li><strong>L\u2019infraction p\u00e9nale<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">D\u00e8s lors qu\u2019une soci\u00e9t\u00e9 transige avec la loi au d\u00e9triment de plusieurs consommateurs, les associations agr\u00e9\u00e9es peuvent se saisir du dossier. Concr\u00e8tement, elles peuvent demander au juge d\u2019ordonner la fin des pratiques illicites, ordre \u00e9ventuellement assorti d\u2019une amende journali\u00e8re impos\u00e9e tant que l\u2019entreprise ne s\u2019y conforme pas. Les associations peuvent \u00e9galement chercher \u00e0 obtenir des dommages et int\u00e9r\u00eats pour les particuliers l\u00e9s\u00e9s.<\/p>\n<p style=\"text-align: justify\"><strong><span style=\"background: lightgrey\">Attention\u00a0: <\/span><\/strong><span style=\"background: lightgrey\">Si une seule personne subit un pr\u00e9judice, les associations ne peuvent pas intervenir. <\/span><\/p>\n<ul>\n<li><strong>Le litige contractuel<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">S\u2019il n\u2019y a pas d\u2019infraction p\u00e9nale, seul le consommateur l\u00e9s\u00e9 a un int\u00e9r\u00eat \u00e0 agir en justice\u00a0: l\u2019association de consommateurs ne peut donc porter ses int\u00e9r\u00eats \u00e0 sa place. En revanche, elle peut soutenir sa position une fois la proc\u00e9dure judiciaire enclench\u00e9e et demander r\u00e9paration du pr\u00e9judice subi.<\/p>\n<ul>\n<li><strong>L\u2019action pr\u00e9ventive<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">Avant m\u00eame qu\u2019un litige ne soit port\u00e9 \u00e0 la connaissance d\u2019un tribunal, une association peut agir pr\u00e9ventivement. Si elle rel\u00e8ve une clause abusive dans un contrat par exemple, elle peut demander au juge civil d\u2019ordonner sa suppression.<\/p>\n<ul>\n<li><strong>L\u2019action de groupe <\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify\">A partir du moment o\u00f9 au moins deux particuliers ont subi le m\u00eame pr\u00e9judice mat\u00e9riel de la part du m\u00eame professionnel, les associations agr\u00e9\u00e9es, et elles seules, peuvent lancer une action de groupe. Seul un pr\u00e9judice mat\u00e9riel d\u00e9coulant d\u2019un litige relevant de la consommation ou de la concurrence permettent d\u2019enclencher cette proc\u00e9dure de recours collectif.<strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: justify\"><strong><span style=\"background: lightgrey\">A savoir\u00a0: <\/span><\/strong><span style=\"background: lightgrey\">Une action de groupe sp\u00e9cifique au domaine de la sant\u00e9 existe depuis le 1<sup>er<\/sup> juillet 2016. Les associations de consommateurs ne sont cependant pas habilit\u00e9es \u00e0 les porter\u00a0: 486 associations d\u2019usagers du syst\u00e8me de sant\u00e9 peuvent remplir ce r\u00f4le. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la d\u00e9fense des consommateurs.<\/p>\n","protected":false},"author":13710,"featured_media":22476,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-1260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consommation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?<\/title>\n<meta name=\"description\" content=\"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?\" \/>\n<meta property=\"og:description\" content=\"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\" \/>\n<meta property=\"og:site_name\" content=\"Argent\" \/>\n<meta property=\"article:published_time\" content=\"2016-09-29T13:28:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-18T12:45:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Thibault Fingonnet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Toutsur\" \/>\n<meta name=\"twitter:site\" content=\"@Toutsur\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thibault Fingonnet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\"},\"author\":{\"name\":\"Thibault Fingonnet\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/86ed62048219a3c310268cf8e534d65e\"},\"headline\":\"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?\",\"dateModified\":\"2025-08-18T12:45:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\"},\"wordCount\":1109,\"publisher\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg\",\"articleSection\":[\"Consommation\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\",\"url\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\",\"name\":\"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?\",\"isPartOf\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg\",\"dateModified\":\"2025-08-18T12:45:47+00:00\",\"description\":\"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la\",\"breadcrumb\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage\",\"url\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg\",\"contentUrl\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg\",\"width\":600,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.toutsurmesfinances.com\/argent\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consommation\",\"item\":\"https:\/\/www.toutsurmesfinances.com\/argent\/c\/consommation\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#website\",\"url\":\"https:\/\/www.toutsurmesfinances.com\/argent\/\",\"name\":\"Argent\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.toutsurmesfinances.com\/argent\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#organization\",\"name\":\"Tout Sur Mes Finances\",\"url\":\"https:\/\/www.toutsurmesfinances.com\/argent\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2021\/01\/favicon.png\",\"contentUrl\":\"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2021\/01\/favicon.png\",\"width\":512,\"height\":512,\"caption\":\"Tout Sur Mes Finances\"},\"image\":{\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/Toutsur\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/86ed62048219a3c310268cf8e534d65e\",\"name\":\"Thibault Fingonnet\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/07dc3aa2788dfbdc4f0f9bc0f6cd7593?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/07dc3aa2788dfbdc4f0f9bc0f6cd7593?s=96&d=mm&r=g\",\"caption\":\"Thibault Fingonnet\"},\"description\":\"Thibault Fingonnet est journaliste sp\u00e9cialis\u00e9 en finances personnelles et en immobilier. Il a collabor\u00e9 avec ToutSurMesFinances de 2012 \u00e0 2017, notamment en tant que responsable \u00e9ditorial du p\u00f4le immobilier.\",\"sameAs\":[\"https:\/\/www.toutsurmesfinances.com\/author\/thibaultfingonnet\",\"https:\/\/www.linkedin.com\/in\/thibault-fingonnet-1a25a431\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?","description":"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche","og_locale":"fr_FR","og_type":"article","og_title":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?","og_description":"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la","og_url":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche","og_site_name":"Argent","article_published_time":"2016-09-29T13:28:31+00:00","article_modified_time":"2025-08-18T12:45:47+00:00","og_image":[{"width":600,"height":400,"url":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg","type":"image\/jpeg"}],"author":"Thibault Fingonnet","twitter_card":"summary_large_image","twitter_creator":"@Toutsur","twitter_site":"@Toutsur","twitter_misc":{"\u00c9crit par":"Thibault Fingonnet","Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#article","isPartOf":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche"},"author":{"name":"Thibault Fingonnet","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/86ed62048219a3c310268cf8e534d65e"},"headline":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?","dateModified":"2025-08-18T12:45:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche"},"wordCount":1109,"publisher":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#organization"},"image":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage"},"thumbnailUrl":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg","articleSection":["Consommation"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche","url":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche","name":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?","isPartOf":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage"},"image":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage"},"thumbnailUrl":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg","dateModified":"2025-08-18T12:45:47+00:00","description":"Pour d\u00e9fendre leurs droits, les particuliers peuvent solliciter une association de consommateurs. Organismes reconnus, domaines d\u2019intervention, poursuites judiciaires, actions de groupe, le point sur ce qu\u2019il faut savoir sur la","breadcrumb":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#primaryimage","url":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg","contentUrl":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2025\/04\/image-argent-consommation.jpg","width":600,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/a\/association-de-defense-des-consommateurs-comment-ca-marche#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.toutsurmesfinances.com\/argent\/"},{"@type":"ListItem","position":2,"name":"Consommation","item":"https:\/\/www.toutsurmesfinances.com\/argent\/c\/consommation"},{"@type":"ListItem","position":3,"name":"Association de d\u00e9fense des consommateurs : comment \u00e7a marche ?"}]},{"@type":"WebSite","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#website","url":"https:\/\/www.toutsurmesfinances.com\/argent\/","name":"Argent","description":"","publisher":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.toutsurmesfinances.com\/argent\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#organization","name":"Tout Sur Mes Finances","url":"https:\/\/www.toutsurmesfinances.com\/argent\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/logo\/image\/","url":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2021\/01\/favicon.png","contentUrl":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-content\/uploads\/sites\/3\/2021\/01\/favicon.png","width":512,"height":512,"caption":"Tout Sur Mes Finances"},"image":{"@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/Toutsur"]},{"@type":"Person","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/86ed62048219a3c310268cf8e534d65e","name":"Thibault Fingonnet","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.toutsurmesfinances.com\/argent\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/07dc3aa2788dfbdc4f0f9bc0f6cd7593?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/07dc3aa2788dfbdc4f0f9bc0f6cd7593?s=96&d=mm&r=g","caption":"Thibault Fingonnet"},"description":"Thibault Fingonnet est journaliste sp\u00e9cialis\u00e9 en finances personnelles et en immobilier. Il a collabor\u00e9 avec ToutSurMesFinances de 2012 \u00e0 2017, notamment en tant que responsable \u00e9ditorial du p\u00f4le immobilier.","sameAs":["https:\/\/www.toutsurmesfinances.com\/author\/thibaultfingonnet","https:\/\/www.linkedin.com\/in\/thibault-fingonnet-1a25a431\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/posts\/1260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/users\/13710"}],"replies":[{"embeddable":true,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/comments?post=1260"}],"version-history":[{"count":2,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/posts\/1260\/revisions"}],"predecessor-version":[{"id":22619,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/posts\/1260\/revisions\/22619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/media\/22476"}],"wp:attachment":[{"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/media?parent=1260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/categories?post=1260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.toutsurmesfinances.com\/argent\/wp-json\/wp\/v2\/tags?post=1260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}